3 Ways To Grow Your Business With Text Messages

As technology continues to evolve throughout time, modernizing technology is no longer a choice for businesses today in order to properly succeed. Among all other forms of communication, text messages continually appear to have the highest customer response rate. Pre-written automated text messages have the ability to be scheduled and sent to recipients at a specific time. Engaging with a customer through SMS is an asset that can alleviate the lack of communication between a company and its clients as well as improve customer satisfaction. After the company provides its service, it can use the same database containing all of its past customers to message them. This allows them to send customers newsletters, request reviews that they can engage with, and social media account handles so they can follow them on their personal accounts. These opportunities will help build relationships with new customers and turn them into returning customers. 

What are the benefits of a website’s chat widget?

The integration of a chat widget into a business’s website is convenient and effective for not only the customer but for the company. The purpose of a chat widget is for website visitors to receive instant access to the company’s support team. Once a customer submits their information to the prompted queries, they receive an automated text acknowledging the company’s receival of their message. The company is then notified of their request and can easily reply at their earliest convenience. In the event that the recipient does not respond, an automated follow-up campaign can be set up and will be disabled when the customer reacts. A chat widget creates a dynamic opportunity for any business to open a two-way conversation with their clients, leading them to higher sales and a more productive company overall.

Can you auto text a customer after you miss their call?

If a customer calls the company and they do not answer, an automated text can also be sent to the customer that called. This text thanks them for their inquiry and assures them they will be contacted back promptly. The company will also receive a message when they have a missed call. This avoids the possibility of the company failing to follow up and the drawback of communication coming to a halt. When having an automated texting system in place for missed calls, a text message can be sent to start a conversation with the caller if a representative is not currently available. In return, customer loyalty will rise in relationship with the customer’s satisfaction with instantaneous communication. 

How to send a mass text message to my customer list?

Messaging customers through a business via text allows the company to have the power to reach out to a large group of people all at once. This mass messaging system can occur in either an instant, scheduled time, or a drip campaign format. This practice aids companies in retargeting people within a certain geographic area. For example, a filter can be applied through the database to fixate on clients within a specific city so that the message can target only those that apply. 

A business utilizing text messaging as a form of communication can not only be used to counteract the constraints of missed calls, scheduling appointments, and the tedious act of sending individual messages but it can also be used to enhance customer service. A customer’s journey with Phalsh Consulting implements text messaging services for businesses to use as a powerful tool giving companies additional leads. Phlash connects and helps all businesses get to this communication level regardless of whether the customer came from a referral, an organic internet search, a social media account, a direct mail, or a returning customer. Phlash will contact businesses to recognize their leads, schedule appointments, and assist in the direction of a sale. If a business owner wants to be successful in the modern-day marketplace, the application of automated texting is imperative.