Text messaging is statistically proven to be one of the most effective ways of communication among individuals. With a remarkable open rate of 98%, text messaging can be relied upon by businesses as a primary method of transmission. In industries where multiple parties are involved, such as restoration contracting, efficient communication is essential in order to accomplish each job. Since restoration contractors work closely with customers and insurance companies, they need to be able to quickly and methodically correspond with one another. The use of automated text messaging can create significant opportunities for restoration contractors by fostering successful communication with customers and prospects.

How can restoration contractors get more business using technology?

The first area of opportunity for restoration contracting companies is sending SMS messages to customers. Once an insurance company assigns a restoration contractor a job, the next step is to reach out to the client. If the company decides to contact the client by phone call, there is a likelihood that they will not answer. However, by employing text messaging platforms, contractors can assure that the client will receive their message which in turn secures the company’s chances of a response. Automated text messaging systems, like Phlashlite, offer various templates that cater to each company’s tasks. For example, there is a template for a restoration assignment in the event that the contracting company is assigned to a job by an insurance company and needs to contact the customer.

3 Text Messages Every Restoration Contractor Should Be Sending

1. “(Insurance company) assigned (company name) to come out and perform an inspection for repairs. If you are in need of services please reach out to our office to schedule for your inspection at (phone number).”
2. “(Company name) is trying to reach (customer name) regarding an outstanding balance for the (service) completed back in (month of service date). Please call our office (company phone number) to make your payment as soon as possible. Balance Due: Invoice Number: “
3. Hi (contact name)! Thank you for choosing (location name). Could you please take 30 seconds to tell us about your experience? Here is our Google review link: ” 

How to increase the collection rate for restoration companies?

Many contractors face issues when trying to collect outstanding balances from customers. Fortunately for contracting companies, there are pre-written templates on texting programs that can be automatically sent out to customers acknowledging their obligation to pay. This helps companies stay on top of their accounts receivables by acknowledging the patron’s accountability and informing them that they will be reaching out for their payment in the near future. A similar template regarding a company’s accounts receivables generates an automated text to clients that reference their invoice number with their exact balance due. These texting platforms are a substantial way for restoration contracting companies to grow by assisting in the collection process.

How to get more google reviews for restoration contractors?

70% of a consumer’s decision-making is based on a company’s reviews. If a company only has a handful of reviews, they are viewed by consumers as unattractive and uncredible. In addition, nearly 17% of a company’s ranking on Google is based on its quantity of reviews. A functional way for businesses to obtain evaluations is by sending automated review requests in their pre-existent texting threads. Having access to an automated review request template allows companies to send out mass texts to customers within their database. The company’s Google review link can be directly attached to each message so that customers may conveniently complete the questionnaire. By gaining reviews, restoration contracting businesses can increase their leads and job opportunities.

Phlashlite aids in the growth of local service businesses by applying current technology to their operative services. With the partnering of a text messaging platform, companies can create a plan of action to increase their profits and further their customer relationships through an open line of communication.